AW’s Technical Support Instant Messenger Service

November 11th, 2009

Affiliate Window has launched a real-time communication service for technical queries that need a simple and quick answer. This handy feature will not replace our existing support ticketing system, but will run in conjunction with it, answering queries such as “I’ve forgotten my password”, “Where in my account do I find merchant banners?” and “When is the next AW payment run”. It will allow merchants, affiliates and agencies to drop the technical support team a brief message and receive an immediate reply.

We are active on two instant messaging chat service websites, please add us to your list of contacts:

MSN: support@affiliatewindow.com
AIM: AwinSupport

We look forward to hearing from you!

4 Responses to “AW’s Technical Support Instant Messenger Service”

  1. David Fiske Says:

    Brilliant idea. Added to MSN :-)

  2. Matthew Wood Says:

    Excellent Idea! – Would you be able to do GTalk too?

  3. Lisa Says:

    Hi Matthew,

    Have asked technical services about this and will keep you posted asap. Just to clarify though, G-Talk refers to Google correct?

    Cheers,
    Lisa

  4. Lisa Says:

    Hi Matthew,

    I spoke with our Head of Technical Services today and she said that as of now they are going to see how well the instant messenger services performs for us before implementing any additional chat services such as G-Talk. I’ll keep you posted if this is something that we take-up.

    Kind Regards,
    Lisa

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