Valentine’s Day can make people do crazy things; while some people choose the special day to let that ONE person know that they love them, here at Affiliate Window we’re going even further… From this day forward, we’re declaring our undying love for all of our publishers as we launch “live chat” across our interface.

The live chat is integrated directly into the interface so there is no need to install any applications or software. If you ever need an answer quickly, you can now launch a session and talk in real-time to one of our dedicated support staff and unlike MSN, this new feature is supported by a team of eight during working hours which means there will always be a contact online.

Some of the suggested topics for instigating live chat are:

• Guidance around the interface
• Approval for specific programmes
• Tips on where to find creative

This new tool allows us to automatically identify the publisher we’re dealing with as soon as the live chat is engaged, as well as keeping a record of any previous questions or queries ensuring the account history is always available. It also allows for our team to access any publisher account during the chat thus giving the option for troubleshooting in real time.

Please note: the existing ticketing system will still be fully supported and serviced as per usual.

If you have any questions about this service, please email Affiliate Window’s Head of Publisher Services, Edwyn McFarlane.

This entry was posted by Jasmin on Thursday, February 14th, 2013 at 10:37 am and is filed under Network News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.